Our Commitment

Inkrootz Hub LLP ("we", "our", "us") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. This policy applies to all users of our website and platform.

Compliance

We operate in compliance with the Information Technology Act 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, and, where applicable, the Digital Personal Data Protection Act 2023 (DPDP Act). By using our platform, you consent to the collection and use of your information as described in this policy.

Personal Information You Provide

When you create an account or place an order, we collect the following personal information: full name, email address, phone number, and delivery address(es). This is the only personal data Inkrootz Hub LLP stores on its own systems. We do not collect or store any payment instrument details — all payment processing is handled exclusively by our third-party payment gateway partners.

Payment Information

Inkrootz Hub LLP does not collect, store, or have access to any payment information. When you make a purchase, you are redirected to or interact directly with our payment gateway partner's secure interface. Card numbers, CVV, UPI PINs, net banking credentials, and wallet details are handled entirely by the gateway and are governed by their privacy policy. We receive only a transaction status (success or failure) and a masked payment reference.

Transaction Data

We maintain records of your orders including products purchased, order value, payment method type (e.g., "UPI", "Card" — not the actual details), shipping address, delivery status, returns, and refunds. This is necessary for order fulfilment, customer support, and legal compliance.

Automatically Collected Information

When you use our platform, we automatically collect: IP address, browser type and version, device type and operating system, pages visited and time spent, and click interaction data. This is used solely to improve our platform and personalise your experience.

Communications

If you contact our customer support, we retain records of that correspondence — emails, chat transcripts, and call recordings (where applicable) — to help us resolve issues and improve our service.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to recognise your browser or device, keep you logged in, remember your preferences, and collect usage data. See the Cookies section below for more detail.

Order Fulfilment

Your name, email, phone number, and delivery address are used to process your orders, arrange third-party logistics pickup and delivery, send order and shipping confirmations, and handle returns and refunds.

Account Management

Your information is used to create and manage your account, authenticate your identity, and provide access to your order history, wishlist, and account settings.

Customer Support

We use your information to respond to your queries, resolve disputes, and provide assistance with your orders and account.

Marketing & Personalisation

With your consent, we may use your name, email, and phone number to send you promotional emails, SMS, and push notifications about new arrivals, offers, and personalised recommendations. You may opt out at any time via the unsubscribe link in emails or through your account notification settings.

Platform Improvement

We analyse usage data to understand how customers interact with our platform, identify bugs, and improve product listings, navigation, and the overall shopping experience.

Legal & Compliance

We may use your information to comply with applicable laws, respond to lawful requests from government authorities, enforce our Terms and Conditions, and protect the rights, property, and safety of Inkrootz Hub LLP, our customers, and third parties.

Fraud Prevention

We use automated and manual processes to detect and prevent fraudulent orders, chargebacks, and abuse of our platform.

Third-Party Logistics Partners

All shipping and delivery is carried out by independent third-party logistics and courier partners. We share your name, phone number, and delivery address with these partners solely for the purpose of fulfilling your delivery. These partners are not authorised to use your information for any other purpose.

Payment Gateways

Inkrootz Hub LLP does not share payment information because we do not possess it. Payment transactions are conducted directly between you and our payment gateway partner. The gateway may receive your name and email for transaction verification purposes, governed by their own privacy policy.

Technology Providers

We work with third-party service providers for cloud hosting, email delivery, analytics, and customer support tools. These providers access your data only as necessary to perform services on our behalf and are bound by confidentiality agreements.

Legal Obligations

We may disclose your information to courts, law enforcement agencies, or regulatory authorities where required by law or in response to a valid legal request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our platform before your data becomes subject to a different privacy policy.

No Sale of Data

We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes.

Security Measures

We implement appropriate technical and organisational measures to protect the personal data we hold — your name, email, phone number, and delivery address — against unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data in transit, encrypted storage at rest, access controls, and regular security reviews.

Payment Security

Inkrootz Hub LLP does not store any payment data. All payment transactions are processed entirely by our PCI-DSS Level 1 certified payment gateway partners. We have no access to your card number, CVV, UPI PIN, or net banking credentials at any point.

Breach Notification

In the unlikely event of a data breach affecting your personal data, we will notify you and the appropriate regulatory authorities as required by applicable law, without undue delay.

Your Role

You are responsible for keeping your account password secure. Use a strong, unique password and do not share it with anyone. If you suspect your account has been compromised, contact us immediately at ${contactEmail}.

Retention Period

We retain your personal data (name, email, phone, address) for as long as your account is active or as needed to provide our services. Order and transaction records are retained as required by Indian law — GST and accounting records must be maintained for a minimum of 8 years.

Account Deletion

If you delete your account, we will delete or anonymise your personal data within 90 days, except where retention is required by law. Anonymised transaction records may be retained for analytics purposes.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a seamless experience by remembering your preferences, keeping you logged in, and understanding how you use our platform.

Types We Use

Essential Cookies: Required for core functions like cart management, checkout, and account login. Preference Cookies: Remember your settings. Analytics Cookies: Collect anonymised data on page visits and navigation patterns. Marketing Cookies: Used to deliver relevant ads and measure campaign effectiveness.

Managing Cookies

You can control and delete cookies through your browser settings. Disabling essential cookies may impact the functionality of our platform.

Third-Party Tracking

We use third-party analytics tools (such as Google Analytics) that may set their own cookies. These are governed by their respective privacy policies.

Access & Correction

You have the right to access the personal data we hold about you (name, email, phone, address) and to request correction of any inaccurate or incomplete data. You can update most information directly through your Account Settings.

Data Deletion

You may request deletion of your personal data by contacting us at ${contactEmail}. We will process your request subject to legal retention obligations. Deleting your account will result in loss of access to your order history and account benefits.

Withdrawal of Consent

Where we process your data based on consent (e.g., marketing communications), you may withdraw consent at any time by unsubscribing from emails, adjusting notification settings in your account, or contacting us directly. Withdrawal does not affect the lawfulness of prior processing.

Data Portability

You may request a copy of your personal data in a commonly used machine-readable format by contacting us at ${contactEmail}.

Grievance Redressal

If you believe your data rights have been violated, you may raise a complaint with our Grievance Officer (details below) or with the relevant data protection authority in India.

Age Restriction

Our platform is not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a child without parental consent, we will delete it promptly. Contact us immediately if you believe a minor's data has been collected.

External Sites

Our platform may contain links to third-party websites, social media platforms, or payment gateways. Once you leave our platform, this Privacy Policy no longer applies. We are not responsible for the content, privacy practices, or data collection of third-party websites.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or by posting a prominent notice on our platform. Continued use after the effective date constitutes acceptance of the revised policy.

Contact Details

In accordance with the Information Technology Act 2000 and rules made thereunder, Inkrootz Hub LLP has appointed a Grievance Officer to address concerns or complaints regarding this Privacy Policy or the handling of your personal data.

Reach Us

Name: Grievance Officer, Inkrootz Hub LLP | Email: inkrootzhub@gmail.com | Address: Rasulpur, Fatehpur Sikri, Uttar Pradesh, India, 283110 | Hours: Monday to Saturday, 10 AM – 6 PM IST. All grievances will be acknowledged within 48 hours and resolved within 30 days of receipt, in accordance with applicable law.